Vitality Healthcare is a UK based company specialising in private medical insurance with offices in London, Stockport and Bournemouth. SKILLCERT worked in partnership with the client to develop a cost-effective apprenticeship training solution which incorporated the Chartered Insurance Institute (CII) qualification for front line advisors.
Utilising the company’s apprenticeship levy, front line advisors successfully embarked on their Level 3 Insurance Practitioner Apprenticeship standard. Under the expert guidance of our trainer, a leading expert in the field of insurance services, 86% of the current learners have successfully navigated their way through their first CII qualification. On completion of the apprenticeship, learners will be able to apply for professional membership of the Chartered Institute of Insurance.
Based on the success of the program, the client has engaged SKILLCERT to deliver a rolling programme of two cohorts per annum across the Bournemouth and Stockport service centres to offer the up-skilling solution to a wider group of staff.
Sebastian Tindall, Head of Learning & Development - Vitality Healthcare
“There was concern on how the 20% of the job would affect productivity and call response times. This is measured regularly, and the course has not impacted on service levels. Vitality are really pleased with the impact of the training on the learners and the business”.